At BornCry, we strive to provide the best shopping experience for parents and their little ones. If you’re not completely satisfied with your purchase, our Return, Exchange, Refund, and Cancellation Policy ensures a hassle-free process.
1. Return Policy
We accept returns under the following conditions:
- Items must be returned within 7 days from the date of delivery.
- The product must be unused, unwashed, and in its original packaging with tags intact.
- Returns are applicable only for defective, damaged, or incorrect items received.
- Personal care items (such as baby wipes, diapers), innerwear, and customized products cannot be returned for hygiene reasons.
- To initiate a return, please visit our Returns Section on the website or contact our support team at [support@borncry.com] with your order details.
2. Exchange Policy
- Exchanges are allowed for size and color issues within 7 days of delivery.
- If the desired replacement is unavailable, we will offer store credit or a refund.
- Exchange is subject to the returned item meeting our quality check.
3. Refund Policy
- Refunds will be processed only for valid returns (damaged, defective, or wrong products).
- Once the returned product passes quality checks, refunds will be issued within 7-10 business days via the original payment method.
- In case of Cash on Delivery (COD) orders, the refund will be processed via store credit or bank transfer (bank details required).
- Shipping charges (if any) are non-refundable unless the issue was due to our error.
4. Order Cancellation Policy
- Orders can be canceled within 12 hours of placing the order or before dispatch.
- To cancel, please contact us immediately at [support@borncry.com] with your order details.
- If the order is already shipped, cancellation is not possible, but you may opt for a return after delivery.
5. Exceptions
- Products purchased during sales, discounts, or special promotions are not eligible for returns or refunds.
- Gift cards and personalized products are non-refundable and non-exchangeable.
6. Contact Us
For any queries, feel free to reach out to our customer support team:
? Email: support@borncry.com
? Phone: +91 86966 66236
? Address: Hanuman Nagar, Plot No -5, Sanganer, Jaipur 302029
We are committed to making your shopping experience with BornCry smooth and enjoyable! ?